Terms of Service

1. Acceptance and eligibility

By accessing or using the Tifalon website (the “Site”), or by submitting an inquiry through our forms or email, you agree to be bound by these Terms of Service (the “Terms”). If you do not agree, do not use the Site.

You must be at least 16 years old to use the Site. If you are between 16 and 18, you may use the Site only with the involvement and consent of a parent or legal guardian. The Site and our inquiry forms are intended for business and professional use in the context of green hydrogen and related energy infrastructure, not for personal consumer purchases.

If you use the Site on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms. In that case, “you” and “your” refer to the organisation as well as the individual user.

2. Services and scope

Tifalon provides information, educational resources, and inquiry-based services related to green hydrogen for future energy solutions. This may include, depending on the engagement, project discovery workshops, high-level feasibility screens, interface and requirements documentation, and guidance that supports safe and scalable integration of electrolysis, storage, and distribution systems.

The Site content is provided for general informational purposes. Where we provide tailored support, the detailed scope, deliverables, timelines, and fees (if any) will be agreed separately in writing. Site content does not constitute engineering certification, legal advice, or a guarantee that a specific design will be permitted, financed, constructed, or operated without incident.

Any technical guidance is provided based on the information you supply and the assumptions stated at the time. Hydrogen projects are site-specific and must be assessed for safety, compliance, and operational suitability. You are responsible for deciding whether to engage licensed professionals, notified bodies, or other qualified parties as required by law and applicable standards.

3. User obligations

You agree to use the Site lawfully and in a way that does not disrupt other users or compromise the security or integrity of the Site. When submitting an inquiry, you agree to provide accurate contact details and sufficient context so that we can respond appropriately.

You must not submit confidential information unless you have the right to do so. If your project requires non-disclosure arrangements, contact us through the Contact page to request an appropriate process. You are responsible for ensuring that the information you provide does not infringe third-party rights and does not include sensitive personal data that is unnecessary for the inquiry.

If we provide a response, it may include questions, suggested next steps, or references to commonly used approaches. You agree not to represent our responses as formal approval, certification, or a final design. For regulated environments and hazardous area considerations, you should obtain appropriate professional advice for your jurisdiction.

4. Prohibited activities

To protect the Site, our users, and our team, you must not:

• Use the Site for unlawful purposes or in violation of applicable regulations.
• Attempt to gain unauthorised access to any portion of the Site, its server infrastructure, or connected systems.
• Scrape, harvest, or collect data from the Site by automated means without our prior written consent.
• Send spam, bulk messages, or deceptive communications through our forms or published contact details.
• Upload, transmit, or distribute malware, code intended to disrupt services, or content that interferes with security controls.
• Impersonate another person or organisation, or misrepresent your affiliation or authority.
• Reverse engineer or attempt to discover source code or underlying models or logic beyond what is available through a standard web browser.
• Use the Site in a way that could reasonably create safety risks, including relying on general information as a substitute for site-specific engineering or safety assessments.

We may take appropriate action if prohibited activity is suspected, including limiting access to the Site and responding to lawful requests from authorities.

5. Intellectual property

The Site and its contents, including text, graphics, layout, logos, icons, and code, are owned by or licensed to Tifalon and are protected by intellectual property laws. “Tifalon” and related branding are trademarks or trade dress of Tifalon.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site for your internal business evaluation and personal reference. You may print or download reasonable portions of content for internal use, provided that you do not remove proprietary notices and do not republish the content publicly.

You may not reproduce, distribute, publicly display, sell, or create derivative works from the Site content without our prior written permission, except where permitted by law. If you believe content on the Site infringes your rights, notify us using the details in the “Contact and notices” section below.

6. Third-party links

The Site may refer to third-party technologies, standards, or providers as part of general educational content. If we include links to third-party sites in the future, those sites are not controlled by Tifalon. We are not responsible for the content, security, or practices of third parties, and your use of their sites is governed by their own terms and policies.

References to third-party products or services do not constitute endorsement. Procurement and vendor selection decisions should be made based on your own evaluation, safety requirements, and contractual arrangements.

7. Disclaimer of warranties

The Site and any information provided through it are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Tifalon disclaims all warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, secure, or free of harmful components. We also do not warrant that information on the Site is complete, up to date, or suitable for a specific project or site. Hydrogen system performance depends on many factors including renewable power availability, equipment selection, commissioning practices, and ongoing operations.

Any examples, checklists, or sizing discussions are intended to support planning discussions. They are not a substitute for formal design, hazard studies, regulatory approvals, or operating procedures specific to your site.

8. Limitation of liability

To the maximum extent permitted by law, Tifalon will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, business opportunities, or goodwill, arising out of or related to your use of the Site or reliance on Site content, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, Tifalon’s total liability for direct damages arising out of or related to these Terms or the Site will not exceed the lower of (a) the amount you paid to Tifalon for services in the 12 months immediately preceding the event giving rise to the claim, or (b) EUR 100.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

9. Indemnification

You agree to indemnify, defend, and hold harmless Tifalon and its directors, officers, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Site in violation of these Terms; (b) your submission of information that infringes third-party rights or violates law; or (c) your misuse of any guidance provided through the Site as a substitute for site-specific engineering or compliance work.

We may assume control of the defence of any matter subject to indemnification, in which case you agree to cooperate with our defence and not to settle the matter without our prior written consent.

10. Privacy

Our handling of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Site or submitting an inquiry, you acknowledge that you have read the Privacy Policy and understand how we process personal data such as names, email addresses, phone numbers (if provided), IP addresses, and usage information.

If you are providing personal data about someone else (for example, a colleague who should be included on a response), you confirm that you have the authority to provide that information and that it is necessary for the stated purpose of communication about your inquiry.

11. Termination

We may suspend or terminate access to the Site, in whole or in part, with or without notice, if we reasonably believe you have violated these Terms, posed a security risk, or used the Site in a way that could cause harm. You may stop using the Site at any time.

The following sections will survive termination: Intellectual property, Disclaimer of warranties, Limitation of liability, Indemnification, Governing law and disputes, and Contact and notices, along with any other provisions that by their nature should survive.

12. Modifications

We may update these Terms from time to time to reflect changes to the Site, changes in legal requirements, or improvements to how we deliver services. Changes will be posted on this page with an updated “Last Updated” date.

Unless a change is required by law to take effect immediately, updated Terms will become effective 14 days after they are posted. Your continued use of the Site after the effective date constitutes acceptance of the updated Terms.

13. Governing law and dispute resolution

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of England and Wales.

Courts of London, England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Site, subject to any mandatory consumer protection rights that cannot be waived (where applicable).

Before filing a claim, you agree to attempt informal resolution by contacting us with a written description of the issue. We will work with you in good faith to resolve the matter within 30 days of receiving your notice. If the matter is not resolved after that period, either party may proceed to the courts specified above.

14. Contact and notices

For questions about these Terms, or for legal notices, contact:

If you prefer, you can also reach us via the Contact page. We aim to respond within 2 UK business days.